FAQ


Can I ship internationally?

Online purchases are restricted for delivery outside U.S. addresses for free shipping, expect Alaska, Hawaii and Puerto Rico. 

We are unable to deliver online purchases to other places for free at this time. Shipping Fee needed for delivery to another country, 

please contact with us via mail: service@itomte.com in order to confirm the international shipping fee.


Once an order has been successfully submitted, it cannot be cancelled or modified. We advise you to refuse the shipment upon delivery, 

and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse. 


We recommend reviewing your order details on the order review page before submitting your order. Upon delivery, please ensure that the 

number of boxes delivered is as stated on the shipment confirmation email.



How long will I receive my tomtes after place order?

Once an order has been successfully submitted, please allow 1 to 2 business days for checking out, and then the items will shipped from our warehouse within 1 to 3 business days. If there is no accident, you will receive your tomtes within 7 business days. Note: the delivery time will be delay due to holidays some times.



How can I identify a fake ITOMTE product?

Authentic ITOMTE products are exclusively sold through a seller on Amazon.com named “ITOMTE INC” on https://www.amazon.com/itomte and 

on www.itomte.com Attention: there are some faker sellers on Amazon.com selling fake gnomes, please be sure you are purchasing from ITOMTE INC, 

the only authorized seller by ITOMTE.

 

     All authentic ITOMTE products are come with an exclusive tag of ITOMTE or a package box printed ITOMTE brand, besides, a ITOMTE series products

     brochure is coming together. If you got a fake tomtes from another sellers, please report to Amazon and contact with us asap.


   What are the benefits of creating a ITOMTE account?

Creating a ITOMTE account allows you to:

1. Get tomtes with lower prices than Amazon.com.

2. Email notification when ITOMTE new products released.

3. Chance to get free tomtes of new released products.

4. Invited to participate in the program of getting free Tomte’s Gift Packs each month.

5. Invited to participate in the irregular discount activities.

  

   How do I shop itomte.com?

1. Create your itomte account and log in.

2. Add tomtes to your cart and then click to check out.

3. Complete the shipping information and confirm the billing information.

4. Refer to select your payment, Paypal and Visa (visa will be come soon).

5. Log in your paypal account (or add your visa information), you could place order successfully.