Returns & Exchanges

  • If you are not happy with your item purchase, we will accept a return for a full product refund or an exchange for the same product.

  • RETURN POLICY

  • You may return or exchange your purchase within 30 days of delivery. All products must be in the condition you received.
  • All returns and exchanges need a Return Material Authorization Number (RMA#). Please mail us on itomte@service.com to begin the return or exchange process and receive your RMA#. This RMA# is necessary for processing your return. Please write the RMA# on the outside of the carton being used to return the product and please include this RMA# on a copy of the original packing list or invoice and place it inside the carton being returned.
  • Please note that it takes 7 to 14 business days to process returns once they arrive back at our location. Upon receipt of your return, we will initiate the refund process.
  • Return and exchange shipping costs are your responsibility. ITOMTE will, however, pay the return shipping costs if the return is a result of our error (incorrect or defective item).
  • All returns received will be credited to the original purchasing credit card number or the Paypal account.
  • There are no refunds on sale items. All sales are final except for breakage occurring from shipment. Please inspect your items and report any breakage within 5 business days of receiving your item for a replacement of the same item or a credit in the amount of your purchase price minus shipping cost.
  • ITOMTE online purchases are not eligible for 3rd Party store returns and 3rd Party store purchases are not eligible for ITOMTE online returns. Store purchases need to be returned to the store from which they were purchased. Online purchases will need to follow the return policy listed above.
  • Returns Address:
  • ITOMTE INC
  • Web Returns Dept – RMA#______
  • 22 Columbus Ave Unit #A,
  • Kenilworth NJ 07033,
  • United States
  • DAMAGED OR INCORRECT MERCHANDISE

  • We are sorry to hear you have received an item that is damaged or defective. Please contact ourITOMTE Customer Service for a Return Authorization Number and product replacement/credit.